Privacy Policy

Last updated: March 15, 2025

At alvarionexel, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our creative budgeting platform. We're committed to being transparent about our data practices and ensuring you maintain control over your information.

Questions about this policy? Contact us at info@alvarionexel.org or +27833139555

Information We Collect

We collect information to provide you with better financial management tools and personalized budgeting experiences. Here's what we gather and why:

Account Information

Name, email address, phone number, and account preferences you provide during registration.

Financial Data

Budget categories, spending patterns, and financial goals you choose to track within our platform.

Usage Information

How you interact with our platform, including features used, time spent, and navigation patterns.

Device Data

IP address, browser type, device identifiers, and technical information for security and optimization.

Automatic Data Collection

Some information is collected automatically when you use our services. This includes cookies, log files, and analytics data that help us understand how our platform performs and how users navigate through different features. We use this data to identify areas for improvement and ensure our budgeting tools work smoothly across different devices.

How We Use Your Information

Your information helps us create a more personalized and effective budgeting experience. We process your data for several legitimate business purposes:

Providing and maintaining our creative budgeting platform and associated services
Personalizing your experience with customized budget recommendations and insights
Communicating important updates about your account, new features, and policy changes
Analyzing usage patterns to improve our platform's functionality and user experience
Detecting and preventing fraudulent activities and security threats
Complying with legal obligations and regulatory requirements in South Africa
Conducting research and development to enhance our financial management tools

Processing Lawful Basis

Under South African privacy laws, we process your personal information based on your consent, contractual necessity, legitimate interests, and legal compliance requirements. You can withdraw consent at any time for processing activities that rely solely on your permission.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your data in specific circumstances that are necessary for our services or required by law:

Service Providers

We work with trusted third-party companies that help us operate our platform. These include cloud hosting providers, payment processors, customer support tools, and analytics services. All service providers are contractually required to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by South African law, court orders, government investigations, or to protect the rights, property, and safety of alvarionexel, our users, or the public. This includes cooperating with law enforcement agencies and regulatory bodies when legally obligated.

Business Transfers

If alvarionexel undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We'll notify you of any such change in ownership or control of your personal information.

Data Security and Protection

Protecting your financial and personal information is our top priority. We employ multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

End-to-end encryption for all sensitive financial data transmission
Secure server infrastructure with regular security audits and monitoring
Multi-factor authentication options for enhanced account protection
Regular security updates and vulnerability assessments
Access controls limiting employee access to personal information
Automated backup systems with encrypted data storage

While we implement robust security measures, no internet transmission or electronic storage system is completely secure. We encourage you to use strong passwords, enable two-factor authentication, and report any suspicious account activity immediately.

Your Privacy Rights

Under South African privacy legislation, you have several important rights regarding your personal information. We're committed to honoring these rights and making them easy to exercise.

Access Right: Request copies of your personal information we hold

Correction Right: Update or correct inaccurate personal information

Deletion Right: Request deletion of your personal information

Portability Right: Receive your data in a machine-readable format

Objection Right: Object to certain types of data processing

Restriction Right: Limit how we process your information

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Retention Periods

Active Account Data: Retained while your account remains active and for 2 years after account closure

Financial Records: Maintained for 7 years to comply with South African financial regulations

Marketing Communications: Removed within 30 days of unsubscribing or opting out

Technical Logs: Automatically deleted after 12 months unless required for security investigations

When we delete your information, we use secure deletion methods to ensure data cannot be recovered. Some information may persist in backup systems for a limited time but will be deleted according to our backup retention schedule.

International Data Transfers

While alvarionexel operates primarily within South Africa, some of our service providers may process your information in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data.

Transfer Safeguards

Standard contractual clauses approved by South African privacy authorities
Adequacy decisions recognizing equivalent privacy protections
Binding corporate rules for transfers within multinational organizations
Your explicit consent for specific transfer purposes

We regularly review the privacy laws and practices of countries where your data may be processed to ensure continued protection meets South African standards.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our services are used. You can control cookie settings through your browser preferences.

Types of Cookies We Use

Essential cookies that enable basic platform functionality and security features
Performance cookies that help us understand how users interact with our budgeting tools
Functionality cookies that remember your preferences and customization settings
Analytics cookies that provide insights into platform usage and improvement opportunities

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect some platform features and functionality.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs. We'll notify you of significant changes through email, platform notifications, or prominent website notices.

Minor updates may be posted without direct notification, so we encourage you to review this policy periodically. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Your continued use of our platform after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account and stop using our services.